Have you got a question for the babes at Total Pansy? Well here are our most frequently asked questions! If your question still hasn't been answered then drop us an email at Inquiries@TotalPansy.com or use the Contact Form.

 

    Payment & Shipping
 

  • Q: What payment methods do you accept?
    A: We accept payments using PayPal and Square Payments. If you have a PayPal account then that's great, but if you don't then you can still use your credit/debit card. However, if over 30 days have elapsed since payment, refunds MUST be processed through Paypal, despite original payment method. Prices are in American US Dollars (USD) but if you are paying in a different currency PayPal will convert it for you. Please note we do not accept cheques. That would be crazy. 
     

  • Q: Do you ship to my country?
    A: Yes! We ship all over the world. Our website will calculate the cost of shipping to your destination after you've added items to your shopping cart.
     

  • Q: How is my package...packaged?
    A: 
    We use a cute combination of backing cards, jewellery boxes, colourful bags, tissue paper, bubble wrap, washi tape and cellophane to package your order and there might even be sweets in there! We'll do our very best to make sure it arrives with you safely and securely.

 

  • Q: When my package be sent?
    A:  IMPORTANT!
    I am a full time student in addition to making everything hand-made with LOVE to order! Because of this, our processing times can be a little longer (2-3 weeks) especially during the holidays, although most orders ship within 3-5 working days. Please be aware of this prior to ordering. I know it can be frustrating when you cant have your super cute gear instantly but please try to be patient! I am a one woman show!
     

  • Q: How will my package be sent?
    A: 
    Packages will be posted 1st Class (US) or by International Airmail (Rest of World) within 1-4 weeks of payment. All domestic (US) bound packages will have a tracking number emailed to you at the date of shipment. Some international packages that are small are sent without tracking info, but you will still receive a shipping notification email. 
     

  • Q: Why is there no tracking number?
    A:  International packages are sent by International Airmail which is the cheapest and most cost effective way to post outside of the USA, especially for small items (tracked shipping costs more than the price of a pin or patch!). If you would like your package sent by Tracked/Signed For delivery then please choose this option at checkout.
     

  • Q: How long will my package take to arrive?
    A: This depends on where it's going! All orders are posted from the USA. Within the US, packages usually take between 1-5 working days from date of postage to arrive. Outside of the USA they arrive within an average of 2-3 weeks, however it can take up to 4 weeks if there are delays with the postal system and/or customs. Please do not e-mail us about lost packages until the 4 week period from date of posting is over. It is rare to have orders lost in the post, but common for them to take their time arriving!

 

  • Q: It's been over 4 weeks and my order still hasn't arrived! What do I do?
    A:  Please email us at inquiries@totalpansy.com quoting your order number so we can locate your order. Please note we can only refund/replace orders within 3 months of the shipping date.
     

  • Q: The address on my order is incorrect, what do I do?

  • A: PLEASE check your address carefully whilst making your order and confirm it is correct in your order confirmation email. If your address isn't right, please contact us as soon as possible as we should be able to correct it for you. We can not take responsibility for items shipped to the incorrect address: remember it is your responsibility to make sure your shipping details are accurate! We don't know where you live, that would be weird.

 

   Communication 
 

  • Q: I can't find the answer to my question on this page and I'd like to contact you, how do I do this?
    A: You can e-mail us at  inquiries@totalpansy.com or use the contact page.
     

  • Q: Why is it taking so long for you to answer my e-mail?
    A: We get a LOT of e-mails! We try to reply to emails as soon as possible, however it can sometimes take 5-7 working days for us to reply. Don't worry though babes, we're here! We are a 1-2 person team, so sometimes messages get missed, or emails pile up. We get a lot of inquires to our inboxes each day but we aim to answer everyone.

    The best way to reach us is via email, inquiries@totalpansy.com or on Instagram DM. Dont forget to include your order # though, so we know who we're talking to!
     

     Returns 
 

  • Q: Can I return my item?
    A: Items can be returned within 3 months of purchase, unused and in perfect condition for a refund or exchange. Postage costs will not be reimbursed. Let me know if you would like to return an item using the contact page or email us at: inquiries@totalpansy.com
     

     Stockists & Wholesale
 

  • Q: Do you have a brick & mortar shop I can visit?
    A: No, sadly not yet! We do have many lovely stockists though in the US and Canada, so check out the list and see if there's one near you.
     

  • Q: Do you sell your work on a wholesale basis?
    A:
    Yes! If you are a retailer interested in carrying Total Pansy products in your physical or online store please e-mail us at inquiries@totalpansy.com with a bit of information about yourself and your shop so that we can start working together.
     

  • Q: Can we have a consignment or return/drop shipping agreement?
    A: Nope! Im an artist and need to be paid for my work. Because of this, we don't do consignment or drop/ship deals because we don't agree with businesses profiting off of creative people's art if they cannot afford to pay for it. Our wholesale terms are very reasonable so if you'd like to see them please contact us.

 

  Product Information 
 

  • Q: When will X Product be back in stock?
    A:
    It depends! Some items are limited edition and will never be restocked, others will return in a few days or a few weeks. The best way to find out about restocks, special offers, sales and new products is to follow Total Pansy on social media and/or sign up to the newsletter. 
     

  • Q: How/where do you get your necklaces/pin badges/patches/mugs made?
    A: We're unlikely to answer this question, we put a lot of hard work and trial and error into finding the best way to make our products and tracking down the best suppliers and printers for our business. Were always trying to make sure our products are made in at home in America. Also, what is best for us might not be best for your needs, so do your own research and find something that works for you! 
     

  • Q: Can you make me a custom order?

  • A: Um, no. We cannot take custom orders or commissions. Were too busy making our own art!